Functional movement between these spaces is established by using an adequate security system. That is why
the offices are only accessible by using a personal entrance badge.
As far as outsourcing your call center accommodation is concerned, you opt
for the right technological platform. Your internal call center for example can be virtually connected to your
own technological antenna or your internal call center can also function using the high-tech
SEBECO CENTER platform.
The high-tech hardware and software environment consists of:
- an audio text platform with 120 lines;
- an automatic call distributor with 960 lines for inbound;
- a predictive dialler with 120 lines for outbound.
The ICT development team is responsible for the programming of these
tools, as well as the application developments as far as scripting, computer telephony integration, customer
relationship management and monitoring are concerned.