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Which technology does SEBECO CALL CENTER use?

SEBECO CALL CENTER uses state-of-the-art technology, which constitutes the basis of our outstanding service results. This technology comprises the following operational tools:

  • Interactive Voice Response (IVR)
  • Computer Telephony Integration (CTI)
  • Automatic Call Distributor (ACD)
  • Preview, Progressive and Predictive Dialers
  • Scripting Tools
  • Text-to-Speech applications
  • Internet, Print en Fax integration
  • Monitoring en Workflow Management
  • Data warehousing
 
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