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What is the basis of our project development ?

The success of SEBECO CALL CENTER is largely based on a solid, comprehensive project development which consists of a number of well-defined steps:

  • detailed briefing
  • defining the content of the screen script
  • defining the content of the IVR scripts
  • completing the screen script via the screen generator
  • drawing up a tree diagram of an inbound and outbound dialogue script
  • drawing up a tree diagram of the IVR scripts
  • organising the work force
  • developing a marketing database
  • using data collection sources
 
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