How can the quality approach of SEBECO CALL CENTER
benefit your business organisation ?
Quality and service level agreements are crucial elements in
SEBECO’s customer-oriented strategy. On
the basis of 15 years’ experience in call center management
SEBECO has developed a well-balanced
quality system called “QUALIMETER”, using to the balanced
scorecards method. This method allows the management to outline non-tangible
limitations and possibilities. That way, various business components are
assessed on a scale of 0 to 3, after which all the results are collected,
weighed and measured. This final result allows our quality monitors, quality
coaches and training managers to make adjustments, if necessary, in order to
guarantee and optimise the quality of our performance and to comply with the
service level agreements agreed.