Response handling by means of IVR or live agents ?
Interactive Voice Response (IVR) combines the merits of computer technology and telecommunication.
SEBECO APPLICATIONS uses this technology to operate 480 telephone
lines simultaneously, 24 hours a day. Depending on your selection you will be put through to a voice computer or to a
The caller dials a marketing number or selects the call-me-through or call-me-back buttons on your website and is put
through to an IVR platform which identifies the caller. By means of the telephone keys the respondent is guided
through a digitalised tree structure, after which he/she is put through to a voice computer or a live agent who
provides the necessary information. The IVR module gives you the opportunity as a customer to control the IVR
routing from a distance. In this way you can get access to a digital tree structure on a 24 hour basis. It will
guide you through all the procedures to set up your direct response campaign.